Benefits Plans - Legal services Plan: How to Get Legal Services

To use the Legal Services Plan after you have enrolled in the plan, call the Hyatt Legal Services Client Service Center directly at 1-800-821-6400, Monday through Thursday, from 8:00 a.m. to 7:00 p.m., and Friday from 8:00 a.m. to 6:00 p.m., Eastern Time. The client representative who answers your call will:

• verify your eligibility for services;
• make an initial determination of whether and to what extent your case is covered (the Plan attorney will make the final determination of coverage);
• give you an authorization number which is similar to a claim number (you will need a new authorization number for each new case you have);
• give you the telephone number of the Plan attorney most convenient to you; and
• answer any questions you have about the Group Legal Services Plan.

You then call the Plan attorney to schedule an appointment at the time convenient for you.

You may also identify a plan attorney in your area through Hyatt's website at www.legalplans.com. The password for U-M faculty and staff is 2100010 for member only, and 2110010 for member and family.

If you choose, you may use a non-Plan attorney by advising the client service representative during your call for authorization. In a few areas, where there are no participating law firms, you will be asked to select your own attorney. In both of these circumstances, Hyatt Legal Services will reimburse you for these non-Plan attorney's fees in accordance with a set fee schedule.